The new vet student, who serves as the main point of contact between the hospital and the family, did not start off well with me. He uses his cell phone to call patient families and his number is blocked. This means I can't call him back, and can't save his number to my phone with a more descriptive title. Small thing, but it got me irritated before I even spoke to him the first time. His calls are at apparently random times (compared to the clockwork-like am and pm update calls from Crystal). I am not impressed.
I understand that LSU vet school is a teaching hospital, and that these rotations are necessary. But the hand-off has not been well handled, and every conversation with the new "team" has been terse and cold. The entire focus is on getting Andee home--this should be a good thing, but it feels like they just need the bed for another animal now that the surgery is over. I know that my anxiety about caring for Andee is not this student's fault, but it would be nice to have a little acknowledgement that our family is moving into uncharted territory. A misunderstanding over an exercise cart (we were told that we could us the one she has been using temporarily until we can get a custom one for her, and then were told by the new team that we couldn't, and that the cart wasn't necessary, anyway) nearly pushed me over the edge last night.
I am trying to reach the physical therapy technicians, who I hope will offer us some more advice and support. We bought a kennel/crate today, so we may be able to bring Andee home tomorrow. That will give us the weekend to try to get into a routine with her before we jump back into the usual crazy schedule.
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